Procure Service Providers with Business Outcomes in Mind

The business outcomes and related service measures and levels should be included in the contract, when procuring a service provider.  The questions asked in the RFP (Request for Proposal) ought to solicit the proponent’s views on the factors for a successful project.  The evaluation criteria should establish a scoring mechanism so that the most appropriate service provider is selected – one that mirrors the needs, direction and desired outcomes of the business.